Refund Policy

At Sigler Academy, we aim to ensure that our customers are fully satisfied with the services we offer. This Refund Policy describes the terms under which refunds are provided for courses, digital content, and services.

1. Eligibility for Refunds

1.1 Live Instructor-Led Courses

Live Courses: Once enrollment and payment are completed, we confirm trainer schedules and resources. Therefore, refunds are not offered after enrollment is confirmed.

1.2 Self-Paced Digital Content

No refunds are available for self-paced courses or digital content once accessed.

2. Refund Exceptions

Refunds may be offered only in exceptional cases:

• Technical Failures: If technical issues prevent access to the content and cannot be resolved by Sigler Academy, a partial or full refund may be granted after review.
• Cancellation by Gradnex: If a course or event is cancelled, you will receive a full refund or a rescheduled session.

3. Batch Rescheduling and Deferrals

If a course is rescheduled, you may choose to:

• Attend the new date: You will be moved to the updated batch.
• Request a refund: If you prefer not to attend the rescheduled session. Note: 50% of the paid amount will be deducted as a processing fee.

4. Refund Process

To request a refund, email info@gradnex.com with your name, contact details, and the reason. Refunds are processed within 21 business days and issued to the original payment method.

5. Refunds for Promotional Offers

Purchases made under promotional offers are not eligible for refunds, unless explicitly stated in the offer terms.

6. Governing Law & Jurisdiction

This policy is governed by the laws of India. Any disputes will be resolved in courts located in Kolkata, West Bengal.

7. Contact Information

For refund-related queries, contact:

Sigler Digital Solution Pvt Ltd

Email: info@gradnex.com